Term Privacy Policy

Effective Date: 4/05/2025

At All Seasons Cleaning Services ("we," "our," or "us"), your privacy matters. This Privacy Policy outlines how we collect, use, protect, and share your personal information across our website, communications (including SMS), and service interactions. By using our website or services, you consent to the practices described below.

1. Information We Collect

We collect the following categories of information:

a. Contact Information

Name, phone number, email, and mailing address

b. Service Information

Property details, service requests, and related job notes

c. Payment Details

Billing information (processed via secure third-party providers)

d. Communication Records

Emails, call logs, SMS messages, and service-related chat history

e. Website Activity

IP addresses, browser type, pages visited, and session data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Fulfill service requests and schedule appointments
Send confirmations, updates, and reminders via email or SMS
Process payments and issue invoices or refunds
Communicate important updates about our services or policies
Improve our website, services, and customer support experience
Send occasional promotional emails or texts (with opt-out options)
Comply with legal obligations and protect our rights

3. SMS and Text Communication Disclosure

By providing your phone number and opting in, you consent to receive SMS messages from All Seasons Cleaning Services for the following purposes:

Appointment reminders and scheduling updates
Service-related communications (e.g., arrival time, access needs)
Occasional promotional offers and seasonal notices

Message and data rates may apply. You can opt out at any time by replying STOP to any message.

We do not share or sell your phone number to third parties for marketing purposes.

4. Sharing of Information

We limit sharing to what's necessary to operate our business:

a. With Service Providers

For functions like payment processing, marketing tools, or cloud hosting

b. With Legal Authorities

If required by law, subpoena, or to protect our legal rights

c. In Business Transfers

If we undergo a merger, acquisition, or sale of assets

5. Data Security

We take reasonable technical and organizational measures to safeguard your personal data:

SSL encryption for website and online forms
Secure third-party payment processors
Access limited to authorized personnel only
Regular monitoring for potential vulnerabilities

6. Your Rights & Choices

You have the following rights:

Access: Request a copy of your data
Correction: Request correction of inaccurate information
Deletion: Request deletion (subject to legal limits)
Opt-Out: Unsubscribe from marketing emails or texts
Cookies: Adjust cookie settings in your browser

7. Cookies and Tracking Technologies

We use cookies and third-party analytics tools to improve site performance and user experience. You may disable cookies via your browser settings, but certain site features may not function properly as a result.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

8. Updates to This Policy

We may revise this Privacy Policy as laws change or business needs evolve. Updates will be posted here with a revised "Effective Date." Material changes will be communicated via email or SMS when appropriate.

9. Contact Us

If you have questions or concerns regarding this policy or your personal information, contact us:

All Seasons Cleaning Services
7931 NE St Johns Rd, Vancouver, WA 98665

(360) 609-7035

all@seasonscleaningservices.com